parseifyAt Parseify, our goal is to save you hours of manual spreadsheet work and make your Shopify catalog imports seamless. We want you to be completely confident when choosing our plans.
✓ 14-Day Money-Back Guarantee: If Parseify cannot successfully parse and prepare your supplier spreadsheets during your first 14 days, contact us for a prompt, hassle-free full refund.
1. 14-Day Money-Back Guarantee
We offer a 14-day refund window for all first-time subscription purchases. If our parsing tool is unable to process your supplier's spreadsheet or does not fit your catalog requirements, simply email our support team within 14 calendar days of your initial payment, and we will issue a 100% full refund.
2. Cancellation Policy
You can cancel your subscription at any time with zero hassle or cancellation fees:
- How to Cancel: You can cancel directly from your customer billing portal (accessible via the link in any Lemon Squeezy receipt email) or by reaching out to us at johnwakaba146@gmail.com.
- Access After Cancellation: When you cancel, your subscription will remain active until the end of your current paid billing period. You will not be charged again, and you retain full access to export your catalogs until that date.
- No Sneaky Renewals: You will always receive clear billing notifications and invoices from Lemon Squeezy prior to upcoming recurring charges.
3. How to Request a Refund
To request a refund under our guarantee:
- Send an email to johnwakaba146@gmail.com with the subject line:
Refund Request - [Your Order Number or Email]. - Include a brief note explaining why the software didn't meet your needs (e.g. unsupported distributor file format or specific blocker).
- Our team will review and process the refund via Lemon Squeezy within 2 business days. Funds typically appear on your original payment method within 3–7 business days depending on your bank.
4. Renewal Billing & Prorations
Subsequent monthly recurring renewal payments after the initial 14-day period are generally non-refundable once the billing cycle begins, but you can cancel at any time to prevent future charges. If you believe an unexpected charge occurred due to an error or duplicate transaction, contact us immediately and we will promptly investigate and resolve it.
5. Merchant of Record & Payment Provider
All transactions, billing, tax handling, and refunds are conducted by our Merchant of Record, Lemon Squeezy (Lemon Squeezy, LLC). Refunds are credited back to the original payment method used during checkout.
6. Contact Us
If you have any questions about this Refund and Cancellation Policy, please contact our support team at johnwakaba146@gmail.com.